Vendor Alert: Chinese Internet Vendor DHGate Harbors Criminals and is Hostile to Americans with Disabilities
|DHGate: Home of Asian Criminals serving the world.
The Short Story:1. Chinese Internet vendor DHGate sells me two arcade games from their app.
2. The vendor took the money and no product ever arrived.
3. Common mistake BUT when I tried to find my package they sent me not one but two false tracking numbers from other customers, lying the whole time and eating up time to complain.
4. I go to report the second bad number to find DHGate claims the vendor no longer exists
5. Before the vendor left he/she/DHGate set that transaction as "CLOSED", knowing its nearly impossible to contest an already closed case because it assumes you got your package and are just whining.
6. DHGate states too fucking bad, pay better attention next time.
This sort of boorish behavior never started until Donald Trump displayed his idiocy and went to financial war with most of the world, including his own country. Higher prices, longer delivery, these I can see. Out and out theft? Retaliation for being American pure and simple.
If I were not disabled with this brain disease, I might be able to fight this. If I were normal I would still have a working PC, both things I would need to deal with DHGate the way they need to be dealt with. If you are locked into their app and trying to get anything done, report anything, their whole support mechanism is nightmarish for a normal person and beyond useless for anyone who can't out-think them. How sad is that?
The Long Story:Internet vendor DHGate Has Earned the FAIL status for Americans with disabilities due to their ambivalence to the damage the criminals they shelter combined with a nearly unforgivable support mechanism. In other words, when the criminal sellers they harbor screw over an American with disabilities there is no obvious or non-obvious method of recovering your money.
You ask the seller and they disappear. You ask DHGate for help and they say tough shit, be more careful next time. You are forced to use only a PC to file a dispute; no PC, no chance at resolution, simple as that. My disability resulted in my laptop and only real PC (writing this on little tablet) being destroyed and I don’t know when I will get another one. So no PC, no refund and the seller (and thus DHGate) gets away with theft in broad daylight once again. This kind of crap may be the mainstream in China but that horseshit will get them nowhere around here.
Stay very clear of these people. They are untrustworthy and have rigged their system against anyone not fully enabled. They can and will take advantage of you and they way their system is set up, there is nothing you can do about it. Yes they can be cheaper than anywhere else, thats why you go there but once anything leaves you less than 100%, close your accounts there and do no more business with them. Its not a question of if, its a question of when you will get screwed. Its built right into their system so its not an abbhoration.
First, who the hell is DHGate?
DHGate is an umbrella company that fronts for many tiny small Asian sellers of everything you can imagine, from clothing, furniture and lights to games, toys and electronics. Each reseller might have a thousand lots of a single item like a hand-held game machine that you might purchase one or 100 of. DHGate then handles the financial end of things, releasing the funds to the seller once they ship. DHGate is also you who would have to pursue for any disputes with sellers. Because of the economies of scale you can often find great deals on just about anything and for the most part, the sellers are on the up and up and make the best effort to fulfill each sale. Before my disability got the best of me I shopped there for years. Most things came as advertised and you knew the risk with working with the Chinese that you were rolling the dice on every purchase. Good thing I live in Las Vegas where such rolling of the dice seems normal.
But like any big system with many operating parts, it works great right up until it doesn’t and then everything goes wrong.
It went wrong for me starting with a reseller named “Suliyan” who was selling these arcade game consoles. Basically you could hook this up to your television and play old school arcade games. I liked it so I ordered two, one for me and one for my friend Randy.
|Looked simple enough. Observe order date.
So then time flies; as a veteran shopper I am patient with them. However when the rest of the stuff I ordered on that date arrived and still no games from seller Suliyun, I did tracked the tracking number to find it had been sent to someplace in freaking Wisconsin. Worse, the seller Suliyun closed the order, as if it had been delivered to me. Here is our conversation up to the point seller Suliyun vanished from DHGate:
|This guy never had any intention of fulfilling anything.
DHGate is absolutely FINE with this.
|(Non) Support Options at DHGate
|DHGate: You can't get there from here...
|The final Kiss My Ass American from DHGate
I really can't explain why getting ripped off feels so much less dramatic when you are not terminal but now, with so few transactions left, it feels somehow personal.
They can take my money but they can't take my dignity.